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Open ended questions
- Start with “how” or “what” questions
- Address all patient concerns about the encounter
- Adopt a “patient-centered” approach
Open ended question examples:
- Assure patients and families that there are no “bad or stupid” questions.
- “I have given you a lot of information today, what would you like to review again?” “Tell me what comfort measures you can use at home with your child after getting this vaccine? “
- “What questions do you have for me?
- Normalize questions “Most people ask a lot of questions when ___”
Open ended questions are questions that cannot be answered with a static response. Use open ended questions rather than yes/no questions to further assess patient understanding.
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Milwaukee, WI 53226