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Having problems accessing ClinicalKey textbooks from off campus? View our troubleshooting instructions.

OpenAthens: Troubleshooting

Learn how to create persistent and proxied links to our resources to ensure that library users have access to our books, chapters and articles from anywhere.

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Zotero Proxy Redirect

If you had used Zotero to redirect links through the proxy server, you may see a banner message like this at the top of your screen:

Zotero Proxy Redirector

To disable this, click on "Proxy settings" and skip to step 4, or:

  1. Click the "Extensions" icon in the Chrome browser.
  2. Click the three dots to the left of Zotero Connector.
  3. Select Options.
  4. Un-check the box next to "Enable proxy redirection."

You may need to clear the cache in Chrome before this change takes effect.

Zotero Extension


EndNote Find Full Text

If you have EndNote's Find Full Text preferences set up to authenticate with the proxy server, you will need to update the information so that it points to OpenAthens. To update this information, go to the Preference area in EndNote and add the URLs listed below:

Select the commands: Edit -> Preferences -> Find Full Text

  • Open URL Path:
  • Authenticate with URL:

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(414) 955-8300

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